Access Violation; Stack Trace error

Normally when Access Violation happens, it might be caused by many factors and usually kills the client session.

For example, if another user is taking one payment from a Patient, and you are also trying to take a payment for the same patient - or you have two tabs open or a locked user session and don't notice, you will get the error:

If you have a look at both tabs, you'll see that there is a Receive Payments open in one, and the Patient in another. Is the same information open in both?

Also, you could look at the Active User Sessions on the Main menu to see if you have a locked session or an open session in the same function.You can kill any locked sessions if you can't see them on your screen.

If it isn't you, and if you have access to ALL user sessions you can search on the user name to see all open sessions to narrow down who is also in Payments.

Ask that User if they are entering a payment for the same client. You can kill their session if they say they aren't in that function.

These types of errors normally disappear as users exit functions.

Try it again. If you can't replicate it, all good.

If you can replicate after taking the steps above, please provide similar information including Steps Taken and let us know the USER initials, the Patient or Document Number and other relevant information so we can replicate it.

• Related Articles

• Receive Claims Error

  When a downloaded file in the HSP Portal for upload in Aurora through Receive Claims, you get an error “Invalid Batch Identifier …” – this means that the CSV file that you downloaded in the HSP Portal has no leading zeros in the filename. This ...

• DC error - Operation Ignored, Division by Zero - no tax% configured

  The % for a tax has not been set up. Go to Config>Accounting>Taxes and set the tax correctly.

• DC 3 Error: "Invoice will be ignored since associated postings are out of balance"

  If this message appears during DC3: it usually means that an invoice is out of balance for some reason - perhaps rounding.  The Invoice # can be seen by clicking on the Details Go to Sales, Repairs & Orders>Invoices & Quotes and open the invoice. ...

• Noah SOAPClientException errors

  If you are getting errors such as this: SOAPClientException It may be that either your Noah PC server is being turned off or the internet or network connection is going down on occasion.  Try to log onto the Noah server to see if it comes back with a ...

• View Active User Sessions - User control of locked Sessions; Inactivity Timeout 90 mins - 2 hours

  There is an inactivity time out in Aurora, usually 90 minutes or 2 hours. If a user session is locked it may be because it timed out. It can be reset. Here is an overview of how. A user can have up to 4 functions open on 4 different tabs in any one ...