Message is displayed "Another instance of application is already running" when opening Primus
The message appears when Primus has been closed recently and the PC system didn't reflect that (due to low memory).
To force quit Primus in such case, please open Task Manager and go to Details tab.
Select Audiology.FittingSoftware.Standalone... and End task.
Primus Fitting Unit (PFU) is displayed as Not connected
The status bar in Primus when device is Not connected: Checklist: Reconnect a USB cable and power supply Try another USB port on the computer Try another USB cable If a connection is via hub/switch, connect directly to the computer Check that the ...
Hardware error displayed in Primus
1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and ...
Primus does not recognize transducer - "Sound Booth Cable Connection" message
IMPORTANT Please note that some transducers will only work with a Fitting unit that run with firmware version equal: 220.127.116.11.0247 or higher and Primus version 4.0 Check firmware procedure: 1. Please start the Audiometer software with the Fitting Unit ...
How to share Primus settings from cloud?
Auidtdata One is a cloud solution that, along with other functionality, allows you to share your Primus Settings Profile and Test Definitions from cloud. You need to obtain a Cloud license from Auditdata together with your login and password. The ...
Technical Instructions for Use & User Manual - Primus
This document aims to provide instructions on setting up Primus and installing and configuring the Primus software. It also includes essential information on safety measures, maintenance, and calibration. The Fitting Unit is a general term combining ...