Audiometry measurement has limited range on graph in Primus software

After transducer changing it might happen that a limitation of the measurement range is present on graph in Primus software.

The described issue relates to misbehavior of older Primus software versions and new transducer plugs.

 

Primus software version can be checked in Help > About, and if it is lower than 4.0.0 the software upgrade is needed.

Primus is always available for download by the link: https://www.auditdata.com/audiology-solutions/measure/download-measure-software/thanks/

After upgrading software, with Primus board connected, the software will then ask to also make a mandatory firmware upgrade.

After upgrading software and firmware, click Tools > Refresh Transducer Data (choose your transducer/conductor)

After refreshing Transducer Data please re-plug it, then measurement graph should be shown correctly.

Please note that when making Refresh Transducer Data transducer should be connected directly to Primus board (without sound booth cables).

• Related Articles

• File - Downloading Primus software

  Mark your calendar for our November release! We're thrilled to announce some transformative changes to our beloved Primus Software! Driven by our commitment to continuously enhance your user experience, we've made significant updates that we're ...

• Is it possible to create two audiograms on the same graph?

  This feature is useful when you need to compare an old audiogram with a new one. Open a measurement window. To the left of the Measurement screen the Test Type panel will be shown and a new test can be added: Click Add measurement and select the same ...

• Hardware error displayed in Primus

  1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common   Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and ...

• E-Learning - Automated Pure Tone Audiometry

  For detailed instructions on any of the below topics, click here to access the Primus - Automated Audiometry Module e-learning course. This course contains details relating to: Configuring Automated Audiometry Utilising Automated Audiometry

• Video - Performing Pure Tone Audiometry

  These short videos will demonstrate how to perform Audiometry in Primus.