Email Configuration -SMTP Authentication Error

Email Configuration -SMTP Authentication Error

MANAGE Company Email Configuration

It is possible to configure emailing from Manage to enable the following:
1. The emailing of certain documents to Patients
2. Enable customized integration points between another database and MANAGE
3. Email reports from the Report Scheduler.

If you are emailing from Outlook Office 365, and in O365 have a 2FA (two-factor authentication) enabled in the mailbox account, when that  mailbox account password is used in Config>Company Information>Email Configuration, an authentication error occurs as the system is waiting for the 2FA to be entered. 



Aurora does not have a 2FA option, the sending of the email will fail with an error similar to the message below:


You will need to create an App password for your O365 mailbox account and use that password in Aurora Email Config.

Follow the MS Office link below on how to do this.


    • Related Articles

    • Scheduler

      Scheduler allows for fast setup and effective management of client appointments in different locations. Filter appointments Scheduler can display a schedule for location, a specialist as well as a schedule for a Resource such as a sound booth or a ...

    • Support and Troubleshooting Information

      Support Overview We support your Key Users. To log a support call, email support@auditdata.com . To call support  call +61 [0]2 66 855 300. The aim is to document the issue well enough to enable us to replicate the steps taken to create the issue.  ...

    • Scheduler settings

      General Default working hours The DEFAULT WORKING HOURS are universally applied within the company unless specific working hours are indicated in the LOCATION SETTINGS. Specialist working hours can either follow the default schedule or be customized ...

    • Kapow Account Set up for Appointment and Recall Notifications & Appointment Confirmations by SMS or Email - MANAGE

      Kapow Account Set Up Kapow offers credits for SMS messages so Appointment and Recall Reminders/Notifications and Appointment Confirmations can be sent.  Kapow also offer a paid service called  "Virtual Mobile Number"  [VMN] which allows Users to text ...

    • Browser Configuration for Manage; Troubleshooting File Associations eg a Word doc opens in PDF

      Known issues in Chrome When user activity stops for more than 7 minutes, some of the Manage screens will crash in Chrome (version 90 and later). This is caused by the latest Chrome updates. Chrome users can fix the issue by refreshing the blank ...