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• Inactive HA display in Summary, how to fix

  When a serial number is changed on a Repair, and the old s/n marked as inactive, the Summary Patient screen does not take into account the "Inactive" status.  Note: When a serial number is exchanged in a repair, we add the trx to "Competitive HA's".  ...

• Audiograms and Patient Hearing Loss updates

  The system will only update the hearing loss if/when (based on audiograms) the patient’s hearing loss changes. Ie. Test 1: Normal Set To Normal User manually changes patient to “Mild” Test 2: Normal - check the last Audiogram, it said "Normal", ...

• Notifications - SMS messages are being truncated to 160 characters. Reason: Long SMS setting not being configured on the Kapow account

  To resolve this, do the following: Log into your account at kapow.co.uk (Username and password required) Click on SMS Centre Click on Sending Options Set "Enable Long SMS?" to Yes Set "How many parts?" to 9 (Kapow’s max) This will allow a message ...

• Patient pays Quote deposit in a different Location to the Quote Location

  If a Patient pays a Deposit on a Quote in a different Location to the Quote location, they can’t enter it on the Quote itself because it will display in the wrong location during the daily close. Nor can they enter that deposit in Receive Payments – ...

• Exceeding User Licenses and Performance issue

  When the system hits the license limit you will notice that requests begin to queue up and performance will fall through the floor until users start to log off.  We obviously cannot control how many users are logging into your system, and this does ...