DC 3 Error: "Invoice will be ignored since associated postings are out of balance"

DC 3 Error: "Invoice will be ignored since associated postings are out of balance"

If this message appears during DC3:


it usually means that an invoice is out of balance for some reason - perhaps rounding.  The Invoice # can be seen by clicking on the Details

Go to Sales, Repairs & Orders>Invoices & Quotes and open the invoice. Press the Enter (or Return) key on your keyboard through the Invoice Header, product Details and Total. This should resolve it.

Run a new Daily Close 3 (no need to run DC1 or 2 again)

If it doesn't resolve, it may be a rounding issue - often to do with tax. Contact Aurora support with the Document number.


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