Error message "Not licensed Measurement Device"

Error message "Not licensed Measurement Device"



Having the above error in the lower left corner of your Primus software might mean that the hardware has been detected by the software, but the Primus device had been disabled in Sound Control Panel of Windows.

Steps to resolve the problem:

1. Right click on the Sound Icon on the Taskbar of Windows and select Open Sound Settings.

2. Select Sound Control Panel.

3. Right click on the Primus device and Enable it.



Afterwards, the issue is likely to be resolved. If not, the issue might be in a license, please contact support for further troubleshooting.

    • Related Articles

    • Hardware error displayed in Primus

      1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common   Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and ...

    • Primus - License Keys

      For detailed instructions on any of the below topics, click here to access the License Keys Module e-learning course.

    • Error message "Save action failed. Problem may appear because of instable network connection"

      Error "Save action failed. Problem may appear because of instable network connection. You may export current session data into a file and import modified actions later". The problem is related to Noah compatibility.  New Primus includes the Fast Data ...

    • How to share Primus settings from cloud?

      Auidtdata One is a cloud solution that, along with other functionality, allows you to share your Primus Settings Profile and Test Definitions from cloud.  You need to obtain a Cloud license from Auditdata together with your login and password. The ...

    • Message is displayed "Another instance of application is already running" when opening Primus

      The message appears when Primus has been closed recently and the PC system didn't reflect that (due to low memory). To force quit Primus in such case, please open Task Manager and go to Details tab. Select Audiology.FittingSoftware.Standalone... and ...