Error message "Save action failed. Problem may appear because of instable network connection"
Error "Save action failed. Problem may appear because of instable network connection. You may export current session data into a file and import modified actions later".
The problem is related to Noah compatibility. New Primus includes the Fast Data View functionality from NOAH. This module is only available starting from NOAH 4.7. The solution would be to update Noah:
Error message "Not licensed Measurement Device"
Having the above error in the lower left corner of your Primus software might mean that the hardware has been detected by the software, but the Primus device had been disabled in Sound Control Panel of Windows. Steps to resolve the problem: 1. Right ...
Is it possible to share Primus settings over a network?
The customers can share their Primus settings from network with other PCs. To share the settings with other users, you need to create a Primus Settings Profile under the following name: NETWORK PROFILE. As most clients use Primus under NOAH, in ...
Hardware error displayed in Primus
1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and ...
Primus does not recognize transducer - "Sound Booth Cable Connection" message
IMPORTANT Please note that some transducers will only work with a Fitting unit that run with firmware version equal: 220.127.116.11.0247 or higher and Primus version 4.0 Check firmware procedure: 1. Please start the Audiometer software with the Fitting Unit ...
Issues when using VM Ware or other virtual machines to run Primus with NOAH
Virtual machines are not compatible with Primus We cannot provide support, if Primus runs on virtual machines. Since software cannot be adequately tested, we cannot guarantee the correct performance of Primus Virtual machines usage with NOAH HIMSA ...