Browser Configuration for Manage; Troubleshooting File Associations eg a Word doc opens in PDF

Browser Configuration for Manage; Troubleshooting File Associations eg a Word doc opens in PDF

Known issues in Chrome

When user activity stops for more than 7 minutes, some of the Manage screens will crash in Chrome (version 90 and later). This is caused by the latest Chrome updates.
Chrome users can fix the issue by refreshing the blank crashed page.

Firefox and other browsers

We don’t recommend any particular browser but Firefox is in common use so we use it too and can usually support most issues. The screenshots in this document are based on Firefox. 

For IOS, Safari is a supported browser.

This document outlines the web options that need configuration no matter what browser is in use.

Browsers Options/Settings

On a Firefox webpage, at the end of the line containing the web address/URL, click these 3 horizontal lines

Then click Settings.

Bookmarking to Favourites

To save a URL to Favourites, when you have loaded the URL into the web address and loaded Aurora  click at the end of the URL address: 

Change name to Manage.

Change the Folders to “Bookmarks Toolbar”.

To make the Bookmarks Toolbar visible, right click on the 3 horizontal lines again, expand the

Pop-up Blocker off

A print job won't run with a pop-up blocker on. 

Search for "pop".

Follow the link on the Privacy & Security>Permissions menu.
Uncheck block pop-up windows. [ Some browsers require a box to be unchecked, others ask you to allow pop-ups].

Default file location

On the General menu, to set Print jobs and other files to save to a specific folder, click “Save Files To”, then Browse and point to the required folder.

If required, then change the setting back to “Always Ask to Save Files”. 


File Applications & Associations

The most common files to be created in Manage that may require a file association are Word and PDF Docs.  Examples are shown below:

Saving Passwords

If saving user passwords in not allowed, on the Security menu, uncheck “Ask to Save Passwords for Websites”

Firefox Updates

On the General tab  there is this option about Updates. Firefox in particular has many updates. From experience, users install them once a week or month.

Troubleshooting Note: Based on User experiences, if there is a display issue in other browsers, try the same process in Firefox before reporting it.
    • Related Articles

    • Forms and Statutory documents - Print from the Patient record

      Clinics can upload their own personalized Forms containing data tags for use in PATIENT INFORMATION from the PRINT>FORMS icon. Note: Do not upload Forms for documents such as invoices and quotes; those are already contained within Manage by default. ...
    • Support and Troubleshooting Information

      Support Overview We support your Key Users. To log a support call, email . To call support  call +61 [0]2 66 855 300. The aim is to document the issue well enough to enable us to replicate the steps taken to create the issue.  ...
    • Manage Patient Interactions: Notes, Letters, GP Letters, Forms, Call Logs, Alerts - Comparison

      PATIENT NOTES Patient notes were the original "Visit Notes" and have been superseded by Reports and Forms, as explained below. They are now generally used for internal notes where other methods aren't appropriate. Notes can be categorized according ...
    • Xero Overview for Accountants and Administrators of Manage, including Auditdata Staff

      Xero Overview Note: in this article Trx means 'Transaction'. OMS means Office Management System. Generally speaking, small businesses do not use the purchase order module in Manage unless they have a full accounts payable department in their ...
    • Standard Discover Reports

      Learn about the new reporting options in Manage and get the most value out of the following printable reports: New client conversion report displays how well new leads are converting into buying customers E2E. Marketing report shows how different ...