Hardware Service FAQ

Hardware Service FAQ

How does Auditdata handle hardware returns for service? 

Auditdata follows the SWAP shipment terms for hardware returns. Please refer to these terms for details on the process. 

 

How do I report a hardware issue to Auditdata? 

All hardware issues must be reported to support@auditdata.com. When submitting a report, please include the following details: 

  • - Customer name 

  • - Product name 

  • - Serial number 

  • - Detailed description of the issue 

Providing accurate information will help expedite the troubleshooting process. 

 

Is my hardware covered under warranty? 

Once Auditdata receives your device, it will be inspected to determine if the issue is covered under warranty. Warranty coverage applies if: 

  • - The device is still within the warranty period. 

  • - The issue is not caused by misuse, accidents, or unauthorized modifications. 

Auditdata’s service team will notify you of the findings and warranty status. 

 

How much will the repair cost? 

  • - If the repair falls under standard repairs, you will receive a price quote before sending in the device. 

  • - If the issue requires further diagnostics, the cost will be calculated after the problem has been reproduced by Auditdata. 

You will receive a detailed quotation before proceeding with the repair. 

 

Where should I ship the device for service? 

Auditdata's support team will provide shipping instructions and the correct address for your region. 
 

How long will the repair process take? 

Once we receive the device at our service center, the repair process typically takes 10 business days. After that, the device will be shipped back to you. 

 

Who is responsible for shipping costs? 

The customer is responsible for covering all shipping costs, including duties and customs fees. 

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