How to process the refund on a VOID claim
The VOID option is only
available on claims that have been exported in the daily reconciliation process
(Daily Close)
·
It
creates a mirror image claim to undo the original, then
·
Creates
a new 3rd claim which can be edited as required.
·
Payments
must be managed carefully on the new claims. The total payment will default to
the amount of the reversal. Payment amounts can be edited prior to the daily
close.
·
Original
and Reversal Void Claims are removed from Patient History
To void the claim go to SALES, REPAIRS & ORDERS, open
the claim and click the VOID Icon. Note that the data fields that can’t be
changed are greyed out. This can also be done from the DOCUMENT icon in the
PATIENT INFORMATION FILE.
Click the VOID Icon
and when prompted click VOID this HSP Claim.
A new claim will
appear on the screen allowing the user to edit requirement information
including unchecking checked boxes. If there was money receipted on the
original claim, it will have been reversed on the void claim.
It is then added to the new claim and can only
be reversed by adding a negative payment. If this is done, all that is required
is to process the refund to the patient.

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