Inactive HA display in Summary, how to fix

Inactive HA display in Summary, how to fix

When a serial number is changed on a Repair, and the old s/n marked as inactive, the Summary Patient screen does not take into account the "Inactive" status. 

Note: When a serial number is exchanged in a repair, we add the trx to "Competitive HA's". 

In HA History, as you can see in this picture, the first line (the original sale) is actually inactive. 





In the above example, where the repair is the second line, you can edit the entry in competitive HA’s.  Change the date to be one date newer ie in this instance 13/07/2017 so that the summary screen sees this as a newer transaction.



Now if I look at the summary screen.

It shows the 13/07/2017 date.


    • Related Articles

    • Patient Inquiry - for Hearing Aid sales report incl. Competitive HAs

      T obtain a list of all hearing aid sales, Go to: Reports & Inquiries>CRM & Marketing>Patient Inquiry In the filters options click on Sales History Selection, then check the boxes Use Sales History, Select HA Only and Detailed Hearing Aid Export. A ...

    • Field Labels (tags) for Patient Forms and Letters 6.14

      Patient Letters and Forms can be created and pre-populated with patient and other data. Here are the field tags (field labels) available in Aurora. 3FAHL Left: <<3FAHL Left>> 3FAHL Right: <<3FAHL Right>> Clinic Name: <<Clinic Name>> Company ADP: ...

    • Audiograms and Patient Hearing Loss updates

      The system will only update the hearing loss if/when (based on audiograms) the patient’s hearing loss changes. Ie. Test 1: Normal Set To Normal User manually changes patient to “Mild” Test 2: Normal - check the last Audiogram, it said "Normal", ...

    • Adjust Invoice details - exported invoices eg SIDE

      If an invoice has been exported in the daily close changes cannot be made directly on the invoice, it can only be opened in a "View" screen. There are certain changes that can however be made to non-financial data.  For example, the LEFT/RIGHT SIDE ...

    • Recover Deleted Patient Note

      See below for details on how to recover a deleted note. Under the DELETED tab you highlight the note.     Then click SELECT. A new NOTE ARCHIVE window opens where you click on SELECT again.   Then you will see the NOTE details under MAINTAIN NOTE. ...