VOID an HSP Claim in Aurora / Manage

VOID an HSP Claim in Aurora / Manage

- Note: The VOID option is only available on claims that have been exported in the daily reconciliation process(Daily Close).

Void Claims

The VOID option is only available on claims that have been exported in the daily reconciliation process (Daily Close) but have not been sent to HSP or Rejected.

         Voiding creates a mirror image claim to undo the original. It cannot be edited.  Both of these are removed from the Patient record but can still be accessed from HSP CLAIMS on the SALES menu.

·         Voiding creates a new 3rd claim which can be seen on the Patient record and can be edited as required. [The mirror image claim # will be the number before the original claim #]

To void the claim go to SALES, open the claim and click the VOID Icon. This can also be done when opening the document from PATIENT INFORMATION or from SALES>RETURN INVOICES.

Click the VOID Icon and when prompted click VOID this HSP Claim.

The new claim will appear on the screen allowing the user to edit requirement information including unticking boxes, removing accessories. 

 Payment on Original Voided Claim

If the original claim has been partly funded by the client and a payment has been made the void will:

·         Reverse the payment on the mirror image using the original method of payment, and add the same amount on the new claim.

·         The original, the reversal, and the new claim will all have a Payment Ref#  “VoidClaim”.

·         The Daily Close will not record any payment, because the negative on the reversal and the positive on the new claim cancel each other out.

Void Claim Payment Refund

If you are refunding the Patient, uncheck all details and remove accessories from the Claim, the patient balance will show a negative amount.

Add a 2nd line under the Payment Amount, add the date of the refund, Payment method and the refunded amount. Patient balance should reflect $0.00
The amount will default based on the original payment transferred from the original claim.

The Daily Close will only record the refund, because the original and the reversal cancel each other out. It will look something like this:

 

 


    • Related Articles

    • HSP Payment different to Claim Amounts - Rejection Message - Total Amount Mismatch

      HSP Payment different from Claim Amounts Rejection Message - Total Amount Mismatch HSP no longer verify the amount on the claim, they pay what they know it should be. This can result in payment and claim mismatches. In this case, while the claim is ...

    • Daily Close Processing

      Daily Close Processing is the End of Day Cash-Up If you have Xero Integration , transactions are exported to Xero via the Daily Close Processing Note: In Australia, Daily Close Processing must be run for voiding of HSP Rejected Claims. 1.1 ...

    • HSP E-Claiming Guide - Send / Receive Claims

      1.1 HSP E-Claim Export/Import Overview When a file is created to send to HSP it marks the claims as 'Pending' and locks it so it can’t be changed. When HSP returns the file, and it is imported to Manage the following happens: · The claim status is ...

    • Daily Close Overview

      Daily Close Overview · Payments & Deposits Report – Daily reconciliation tool. Balance before DC1. o Reconcile daily payment receipts and either go to bank or send to head office. o Send report to head office. · Daily Close 1 – daily or day of ...

    • Manage Signature Capture

      The WACOM 430V/G signature capture device can be used to capture Patient signatures and save them digitally to an Invoice, Repair or HSP Claim. Printed Invoices, Repairs or HSP Claims will then display the Patient Signature. Next, clinics will need ...