Primus does not recognize transducer - "Sound Booth Cable Connection" message
IMPORTANT
Please note that some transducers will only work
with a Fitting unit that run with firmware version
equal: 3.2.0.0.0247 or higher and Primus version 4.0
Check firmware procedure:
1. Please start the Audiometer software with the
Fitting Unit connected to the PC
2. Go to the menu: “Tool” at the top
3. Select: “Update Firmware” in the menu
4. Under Audiometer hardware check that
Current firmware version is equal or higher
than: 3.2.0.0.0247
Installation procedure:
5. If this is not the case, please install the
newest Audiometer software Primus version 4.0 that will prompt
you to install the latest firmware
NOTE
1. If you get the following dialog in Audiometer
software the: “Sound Booth Cable
Connection”. This means you are running
with an older firmware version that the
transducer does not support, therefore
update the firmware using the latest
Audiometer software as above.
Related Articles
What is the process for switching transducer cables in Primus?
Connect the transducer with the original cable – ONLY this transducer – to the Primus unit. In Primus, choose ‘Tools’ → ‘Copy Transducer Data’, and follow the on-screen instructions: Press Next Press Next When ‘Reading plug information..…’ is ...Primus Fitting Unit (PFU) is displayed as Not connected
The status bar in Primus when device is Not connected: Checklist: Reconnect a USB cable and power supply Try another USB port on the computer Try another USB cable If a connection is via hub/switch, connect directly to the computer Check that the ...Message is displayed "Another instance of application is already running" when opening Primus
The message appears when Primus has been closed recently and the PC system didn't reflect that (due to low memory). To force quit Primus in such case, please open Task Manager and go to Details tab. Select Audiology.FittingSoftware.Standalone... and ...Hardware error displayed in Primus
1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and ...Technical Instructions for Use & User Manual - Primus
This document aims to provide instructions on setting up Primus and installing and configuring the Primus software. It also includes essential information on safety measures, maintenance, and calibration. The Fitting Unit is a general term combining ...