Public Release Notes - Manage 11.15.0
About this release
July 7, 2026 – Manage 11.15.0
Manage 11.15 introduces customizable hearing screening result labels, greater flexibility in financial transaction management, enhanced document workflows, and more consistent time zone handling across Sales and Finance.
KEY HIGHLIGHTS:
Configurable Hearing Loss Level Labels (ALL)
Define clinic-specific labels for predefined hearing screening result levels, ensuring consistent, clinic-specific descriptions across patient records, letters, and reports.Payment Backdating and Controls (ALL)
Record payments, refunds, and deposits using the actual transaction date while maintaining control through configurable backdating policies and permissions.Overpayment Processing and Balance Management (ALL)
Enable configurable overpayments, automatically track credits as negative outstanding balances, and support flexible payment and refund workflows.
1. WHAT'S NEW
[ALL] Configurable Hearing Loss Level Labels
Environment settings > Screening settings > Screening HL levels
Patients > [Selected patient] > Appointments
Patients > [Selected patient] > Documents
Patients > [Selected patient] > Screening results
The new Screening HL Levels dictionary allows clinics to configure custom labels for predefined hearing screener result levels received from Engage. The system uses these labels throughout patient screening records, letters, and reports, replacing numeric or system-defined result codes with clinic-preferred labels.
This helps clinics present hearing screener outcomes using consistent, meaningful terminology across the patient Screening Results tab, patient letters, and screening reports.
REQUIRED PERMISSIONS
ViewScreeningHLLevels
Allows users to view the Screening HL Levels dictionary.
EditScreeningHLLevels
Allows users to update the labels assigned to the predefined Screening HL level codes.
HOW IT WORKS
- Navigate to Environment Settings > Screening Settings > Screening HL Levels.
- Review the predefined HL level labels:
- Code 1 – No Loss
- Code 2 – Some Loss
- Code 3 – Profound Loss
- Click the selected entry to enter EDIT mode.
- Modify each Screening HL level label as needed to match your clinic's preferred terminology:
- Save your changes.
The predefined Screening HL level codes are fixed and cannot be added, removed, or modified. Only the display labels can be customized.
Once configured, the custom labels are automatically used throughout the system:
- On the Patient Screening Results tab for both the right and left ear screening results.
- In Patient Letter Templates, Appointment Report Templates, and Screening Report Templates through the new "Screening HL level right" and "Screening HL level left" insert fields.
- In generated patient letters and reports, where the configured labels are displayed instead of the underlying screening level codes.
[ALL] Payment Backdating and Controls
Environment settings > Finance settings > Sale related > Payment configuration
Patients > [Selected patient] > Patient sale
Patients > [Selected patient] > Patient sale
A new backdating capability has been introduced for payments, refunds, and deposits. This feature enables transactions to be recorded using the date when funds were actually received, refunded, or deposited, rather than the date the transaction is entered into the system.
Backdating controls can be tailored to meet organizational financial policies. Authorized users can also be granted unrestricted backdating permissions for historical corrections and reconciliation activities.
Backdated payments are supported for Patient Sale workflows globally, and for Fast Track Sale workflows in the United States, New Zealand, and the United Kingdom.
KEY BENEFITS
- Improved financial accuracy by recording transactions on the actual movement date of funds.
- Simplified reconciliation with bank statements, insurance reimbursements, and other external financial records.
- Configurable controls that allow organizations to define how far back transactions can be dated.
- Role-based access for finance personnel who require unrestricted backdating capabilities.
- Enhanced auditability through audit logging of configuration changes and unrestricted backdating activities.
HOW IT WORKS
Permissions to Access Backdating Settings
The following permissions control access to backdating functionality:
- ViewFinanceSettings: Allows users to view the Allow backdating a payment setting and the configured maximum number of backdating days in Environment settings > Finance settings.
- EditFinanceSettings: Allows users to enable or disable backdated payments and configure the maximum number of days in the past that transactions can be backdated.
Configuring Backdating Settings
Backdating can be enabled in Environment Settings > Finance Settings, where users with the appropriate permissions can also define the maximum backdating period.
- Backdating is disabled by default.
- When enabled, the default limit is 30 days.
- The maximum allowed value is 120 days.
Creating Backdated Transactions
When backdating is enabled, users can create payments using a transaction date within the configured period.
The earliest available date is determined by:
- The configured backdating limit
- The creation date of the related sales document.
The later of these two dates is used as the earliest allowed transaction date. Dates outside the allowed range cannot be selected and are rejected by the system.
If a payment is backdated, any journal entries previously exported for the date on which the payment was originally created need to be re-exported to ensure accounting records remain accurate.
Advanced Backdating Permission
The AllowUnlimitedBackdatePayment permission allows authorized users to create payments using any past date for historical corrections and reconciliation activities.
Users without this permission remain subject to the configured backdating policy.
This permission overrides:
- The backdating enable/disable setting.
- The configured backdating limit.
- Sales document creation date restrictions.
API Support
Backdated payments, refunds, and deposits can also be created through public APIs, providing the same backdating capabilities available in Manage.
Audit Trails
Changes to backdating settings and the use of unlimited backdating permissions are recorded in the Audit trails > Settings, including the user, timestamp, and details of the action performed.
[ALL] Overpayment Processing and Balance Management
Environment settings > Finance settings > Sale related > Payment configuration
Patients > [Selected patient] > Patient sale
Patients > [Selected patient] > Patient sale
Manage now supports configurable overpayments. When enabled, overpayments are reflected as a negative outstanding balance, allowing excess payments to be tracked and refunded when needed according to the clinic's workflows.
KEY BENEFITS
- Record overpayments without using workarounds.
- Maintain a complete and auditable payment history.
- Simplify reconciliation and refund processing.
- Support prepayment and other real-world payment scenarios.
HOW IT WORKS
Permissions to Access Overpayment Settings
The following permissions control access to overpayment functionality:
- ViewFinanceSettings: Allows users to view the overpayment configuration.
- EditFinanceSettings: Allows users to enable or disable the overpayment configuration.
Enable Overpayments
You can enable the "Allow overpayment" setting under Environment Settings > Finance Settings > Sale Related > Payment Configuration.
- When enabled, Manage allows payments that exceed the outstanding balance and records the excess amount as a credit.
- When disabled, payments cannot exceed the amount due.
Record Overpayments
When overpayments are enabled:
- Payments can exceed the outstanding balance.
- Patient payers can overpay on both payments and deposits.
- Third-party payers can overpay on payments.
- Multiple overpayments can be recorded, even when the outstanding balance is zero or negative.
- Payment actions remain available regardless of the current outstanding balance.
Overpayment Notifications
When a payment exceeds the outstanding balance, Manage displays an informational overpayment message to clearly indicate that a credit has been created.
Credit and Balance Management
Any amount paid above the outstanding balance is automatically converted into a credit.
- Outstanding balances may become negative to reflect available credits.
- Negative balances are displayed consistently across financial views, including patient sale lists, financial summaries, sales screens, and sales documents.
- Credit balances can be refunded according to clinic processes.
- Multi-payer sales support overpayment workflows.
2. IMPROVEMENTS
[ALL] Enhanced Patient Document Management
Environment settings > Patient letters > Appointment report templates
Environment settings > Patient letters > Patient letter templates
Environment settings > Screening report templates
Patients > [Selected patient] > Appointments > Documents
Patients > [Selected patient] > Appointments > Documents
Patients > [Selected patient] > Documents
Patients > [Selected patient] > Screening results
Patient Document workflows have been enhanced to give clinics more control over how documents are edited, reviewed, and finalized. These updates support configurable editing behavior, clearer document statuses, and improved visibility of document updates in Patient History.
REQUIRED PERMISSIONS
Permission requirements remain unchanged. The following existing permissions apply:
- ViewPatientDocument
- EditPatientDocument
- ViewScreeningTemplate
- EditScreeningTemplate
Editable Appointment Reports
Appointment Reports generated from templates configured as Editable (under Environment Settings > Patient Letters) can be reopened and edited directly in Manage.
Users can update:
- Report content
- Formatting
- Document name
- Category
- Document type
- Status
- Tags
- Sensitivity settings
- Description
Multiple specialists can edit the same report, and changes are recorded in Patient History.
Non-Editable Patient Documents
Appointment Reports, Patient Letters, and Screening Results generated from templates configured as Non-Editable open in a dedicated view-only mode. Appointment Report and Patient Letter templates can be configured under Environment Settings > Patient Letters, while Screening Report templates can be configured under Environment Settings > Screening Settings.
When a non-editable document is opened:
- Document content is displayed in read-only mode.
- An information banner indicates that the content cannot be edited.
- Multiple specialists can review the same document.
The following document information can still be updated:
- Document name
- Category
- Document type
- Status
- Tags
- Sensitivity settings
- Description
Improved Status Management
A new "In Review" status is available for Patient Documents, allowing clinicians and specialists to indicate when a document is under review while remaining active and available for updates.
When a document is marked as "Completed":
- The document becomes finalized and automatically locked.
- Content and document information can no longer be modified.
- The View option is no longer available.
- The document can only be downloaded as a PDF or deleted.
These restrictions apply to both editable and non-editable documents. Once a document is marked as Completed, it can no longer be opened for viewing or editing.
[ALL] Appointment and Hearing Aids Insert Fields for Printed Documents
Environment settings > Patient letters > Appointment report templates
Environment settings > Patient letters > Patient letter templates
Environment settings > Screening settings > Screening report templates
Patients > [Selected patient] > Appointments > Documents
Patients > [Selected patient] > Documents
Patients > [Selected patient] > Screening results
Clinic staff can now add more patient-related insert fields to printed documents, making it easier to automatically include appointment and hearing aid information in generated reports and letters.
The new fields can be added to Appointment Report, Patient Letter, and Screening Report templates via:
- Environment settings > Patient letters > Appointment report templates/Patient letter templates
- Environment settings > Screening settings > Screening report templates
When a document is generated from a patient record, the system replaces the insert fields with the relevant patient data. These insert fields are also available for use in AI prompts.
Appointment fields
Appointment-related insert fields are now available for next and previous appointments. These fields can include the appointment date, start time, end time, reason, location, and specialist.
- The system uses the user’s local browser date and time to determine the next or previous appointment.
- Date and time values follow the company’s configured formats, and appointment times are shown without seconds.
- If an appointment has multiple specialists, their names are displayed separated by commas.
Current hearing aid fields
Current hearing aid insert fields are now available for the patient’s left and right hearing aids. These fields can include the hearing aid name, serial number, battery type, color, purchase date, purchase price, warranty expiry date, L&D warranty expiry date, manufacturer, and type.
- The hearing aid fields use information from the devices currently worn on the left and right side.
- Hearing aids added as external devices are also supported.
- Only products with the "Hearing Aids" type are included. Details for other product types are not added to the generated document.
[ALL] Inventory Overview Report: Vendor Product Number
Reports > Inventory > Inventory Overview report
The Inventory Overview report has been enhanced with a new Vendor Product Number column. This addition makes it easier to identify products using the vendor-assigned product number referenced on catalogues, order forms, and invoices, improving reconciliation between inventory records and vendor documents.
Products without a vendor product number will show an empty value in the column.
[ALL] Improved Time Zone Handling Across Sales and Finance
Company settings > Default settings > Localization settings
Patients > Patient sale > HSP details
Patients > Patient sale > Trials
Finance > Cashbox > Cheques
Date and time handling has been enhanced across Sales and Finance to ensure that business dates and timestamps are consistently stored, converted, and displayed using the configured location or company time zone. As a result, dates and times are now displayed more accurately in trial printouts, HSP posting records, claims, Cashbox and Cheques pages, and payments, deposits, and refunds.
When a location time zone is not configured, the company time zone is used as a fallback. The default company time zone can be configured in Company settings > Default settings > Localization settings.
3. TECHNICAL REQUIREMENTS UPDATE
3.1 Current System Requirements
| Operating systems | Windows 10, Windows 11 |
| Supported browsers | Chrome (latest version), Edge (latest version) |
| Language preferences | English |
| Country layers | UK, AU, US, NZ, SG, HG, JP |
| Bridge version | Bridge BE 2.5.0 + Client 2.5.1 |
| Engage version | 1.3.3, 2.0.0 |
| Zapier version | AuditData (4.3.1) |
| Screen resolution | 1920x1200 |
| Internet connection speed | 10Mb/s |
3.2 DWH Schema Changes
NOTE:
The Data Warehouse (DWH) structure is uniform across all country layers. However, for operational convenience, each country layer can only access data relevant to them, with data access being managed at the customer level.
3.2.1 Removed Tables
| COUNTRY LAYER | TABLE |
| SG | svc.Fact_SaleHeaders |
| SG | svc.Fact_SaleItemDiscounts |
| SG | svc.Fact_SaleItemReplacements |
| SG | svc.Fact_SaleItems |
| SG | svc.Fact_SaleItemTaxes |
| SG | svc.Fact_SaleNotes |
| SG | svc.Fact_SalePayerAllocations |
| SG | svc.Fact_SalePayers |
3.2.2 Added Tables
gnr.DwhLoadStatus [ALL] - Available for all regions, this table tracks the status of the DWH data load process. Use it to verify that the latest data load has completed before retrieving data from the DWH.| COUNTRY LAYER | TABLE | COLUMN NAME |
| ALL | svc.Dim_AccountingSystem | Key field: AccountingSystemId |
| SG | svc.Dim_CoreCreditNoteReason | Key field: CreditNoteReasonId |
| SG | svc.Dim_CoreTrialCancellationReason | Key field: TrialCancellationReasonId |
| ALL | svc.Dim_PaymentMethodAccount | Key field: PaymentMethodAccountId |
| ALL | svc.Dim_ProductAccount | Key field: ProductAccountId |
| ALL | svc.Dim_ProductCategoryAccount | Key field: ProductCategoryAccountId |
| SG | svc.Fact_CoreCreditNoteItems | Key field: CreditNoteItemId |
| SG | svc.Fact_CoreCreditNotePayers | Key field: CreditNotePayerId |
| SG | svc.Fact_CoreCreditNotes | Key field: CreditNoteId |
| SG | svc.Fact_CoreDeliveryNoteItems | Key field: DeliveryNoteItemId |
| SG | svc.Fact_CoreDeliveryNotes | Key field: DeliveryNoteId |
| SG | svc.Fact_CoreInvoiceItems | Key field: InvoiceItemId |
| SG | svc.Fact_CoreInvoicePayers | Key field: InvoicePayerId |
| SG | svc.Fact_CoreInvoices | Key field: InvoiceId |
| SG | svc.Fact_CoreQuoteItems | Key field: QuoteItemId |
| SG | svc.Fact_CoreQuotePayers | Key field: QuotePayerId |
| SG | svc.Fact_CoreQuotes | Key field: QuoteId |
| SG | svc.Fact_CoreSaleHeaders | Key field: SaleHeaderId |
| SG | svc.Fact_CoreSaleItemDiscounts | Key field: SaleItemDiscountId |
| SG | svc.Fact_CoreSaleItemReplacements | Key field: SaleItemReplacementId |
| SG | svc.Fact_CoreSaleItems | Key field: SaleItemId |
| SG | svc.Fact_CoreSaleItemTaxes | Key field: SaleItemTaxId |
| SG | svc.Fact_CoreSaleNotes | Key field: SaleNoteId |
| SG | svc.Fact_CoreSalePayerAllocations | Key field: SalePayerAllocationId |
| SG | svc.Fact_CoreSalePayers | Key field: SalePayerId |
| SG | svc.Fact_CoreTrialItems | Key field: TrialItemId |
| SG | svc.Fact_CoreTrials | Key field: TrialId |
| ALL | svc.Fact_JournalEntries | Key field: JournalEntryId |
| ALL | svc.Fact_JournalLines | Key field: JournalLineId |
| ALL | svc.Fact_PaymentTransactions | Key field: PaymentTransactionId |
| ALL | svc.Fact_Skus | Key field: SkuId |
| US | svc.Fact_UsProductReplacements | Key field: UsProductReplacementId |
3.2.3 Updated Tables
| COUNTRY
LAYER | TABLE | CHANGE | COLUMN NAME |
| ALL | svc.Fact_LnDOrders | Added | Sku |
| NZ | svc.Fact_NzProductReplacements | Added | SkuNew |
| NZ | svc.Fact_NzProducts | Added | Sku |
| AU | svc.Fact_ProductSales | Added | Sku |
| ALL | svc.Fact_RepairOrders | Added | Sku |
| AU | svc.Fact_Replacements | Added | SkuNew |
| UK | svc.Fact_UkProductReplacements | Added | SkuNew |
| UK | svc.Fact_UkProducts | Added | Sku |
| US | svc.Fact_UsProducts | Added | Sku |
4. SOLVED ISSUES
[AU] Public API Payments Endpoint Truncated to 10 Results
Public API
- Previously, when a sale had more than 10 associated payments, the Public API's payments endpoint returned only the first 10 records, with no indication that additional payments existed. The same issue affected the refunds endpoint. This has been resolved, and both endpoints now return up to 1,000 records per sale, ensuring all payments and refunds are retrieved.
[AU] Sales API Returns Duplicate Entries
Public API
- The Sales API could return the same entry more than once, with certain products showing up twice under the same account name. This has been corrected, and the API now returns each entry only once.
[ALL] Order Completed Event Message Missing Product SKU
Integrations > Sonova integration
- The event message Manage generates when an order is completed did not include the product SKU, which the Sonova integration relies on to identify the product. This has been corrected, and the SKU is now included in that message.
[ALL] Manage E-learning Links Return 404 Error
Help > E-learning
- Previously, all links available under Help > E-learning returned a 404 Page Not Found error, preventing access to the corresponding Auditdata Academy training resources. This issue has been fixed, and the available e-learning links now open the intended training pages successfully. Additionally, the Notification and Engagement option has been removed from the list as intended.
[AU] Appointment Reason Color Shows as Gray Instead of Selected Color
Environment settings > Scheduler settings > Appointment reasons
- Previously, users were not informed that certain colors selected for an Appointment Reason — such as yellow, as an example of a light or low-contrast color—could be displayed as gray on the Scheduler due to the system's color-adjustment logic. This issue has been resolved by adding a warning message to notify users when a selected color may not display correctly, allowing them to choose an alternative if required.
[AU] Unable to Save Changes to Payment Methods
Environment settings > Finance settings > Accounting > Payment methods
- Previously, attempting to save changes to Payment methods could result in the "Failed to perform the request" error message, preventing the changes from being saved. This issue has been fixed, and updates to payment methods can now be saved successfully.
[AU] "Allocation Not Assigned" Error When Converting a Sale to an Invoice
Environment settings > Finance settings > Sale related > Commissions
Patients > Patient sale
- Previously, when Commissions were enabled but commission details had not been entered for a sale, attempting to convert that sale to an invoice displayed an unclear "Allocation not assigned" error. This has been addressed, and the error message has been clarified to help users identify that commission details need to be entered before the invoice can be created.
[AU] Bpay Configuration Page Failing to Load for Some Users
Environment settings > Finance settings > Bpay configuration
- Previously, some users saw a blank screen when opening the Bpay configuration page under Environment Settings > Sale related, due to certain network connections (such as VPNs) blocking the connection method used for live updates. This has been resolved by ensuring the application continues to load the Bpay configuration page even when the live update connection cannot be established, preventing the blank screen from appearing.
[ALL] Global Search Returns No Results for Names/Identifiers Containing a Hyphen
Global Search
- Previously, searching for a patient or identifier containing a hyphen – such as a hyphenated name or serial number – could return no results, even when a matching record existed. This has been resolved, and Global Search now correctly finds matching records containing a hyphen.
[AU] Invoice Printout Shows Item Amount as $0.00 When a Discount Is Applied
Patients > [Selected patient] > Patient sale
- An issue affecting printed invoices and quotations has been fixed where a product line item showed an amount of $0.00 whenever a discount was applied to that product, even though the overall invoice total remained correct. The calculation used to display individual line item amounts has been corrected, and discounted items now show the correct amount on print.
[AU] HSP Tax Invoice and Claim for Payment Shows Rescheduled Appointment Date Instead of Actual Service Date
Patients > [Selected patient] > Patient sale
- An issue has been fixed where the HSP Tax Invoice and Claim for Payment displayed a previously scheduled appointment date instead of the actual selected date of service. The claim form now correctly reflects the selected date of service across sales, quotes, and invoices.
[AU] Credited HSP Claim Still Shows as "Approved" Instead of "Credited"
Patients > [Selected patient] > Patient Sale
- Previously, when a partially approved HSP claim was fully credited, its status remained "Approved" instead of updating to "Credited," which also blocked the creation of a new claim due to the original serial numbers still being linked to the claim. This has been corrected, and a claim now correctly updates to "Credited" once all of its services have been credited, allowing a new claim to be created without conflict.
[AU] "Can Only Be Claimed Once Every 12 Months" Error Incorrectly Blocks Eligible Claims
Patients > [Selected patient] > Patient sale
- Previously, the exact 12-month anniversary date of a patient's last approved claim was still treated as falling within the previous restricted window, incorrectly blocking a new Client Review claim with the message "Can only be claimed once every 12 months." This has been corrected so that the anniversary date now correctly marks the start of a new eligibility window, allowing an eligible claim to be created from that date onward.
[AU] Date of Service Incorrect on Invoice
Patients > [Selected patient] > Patient Sale
- Previously, the Date of Service printed on a Tax Invoice could display one day later than the actual date of service due to a time zone calculation issue, while the Date Issued printed correctly. This has been fixed. The Date of Service now prints accurately in all time zones.
[ALL] Purchase Order Sale Did Not Trigger Expected System Event in Manage
Patients > [Selected patient] > Patient sale
- Creating a Purchase Order from a Sale did not trigger the system event in Manage that integrated platforms such as Sonova rely on to detect the new Purchase Order. This has been corrected. Manage now sends the event when a Purchase Order is created via the Sale and opens the supplier page to further process custom items.
[AU] HSP Claim Form Shows a Date of Service One Day Off
Patients > [Selected patient] > Patient sale > Print HSP tax invoice and claim
- Previously, the HSP Claim Form could display the Date of Service one day earlier than the date selected for the claim. This issue has been fixed. Affected records have been corrected, and newly generated claim forms now display the correct Date of Service.
[US] Errors When Creating a Repair Order on Imported Equipment
Patients > [Selected patient] > Equipment
- Previously, attempting to create a repair order on imported equipment resulted in an error stating that the stock product item could not be found, preventing the repair order from being created. This issue has been resolved, and repair orders can now be created successfully on imported equipment.
[ALL] Product Search Does Not Prioritize Exact Matches in L&D Requests
Patients > [Selected patient] > Equipment
- Entering a search term containing certain special characters, such as an ampersand, in the L&D Request product search field could result in incomplete or incorrect search results. This issue has now been fixed. Search terms containing special characters are now processed correctly.
[AU] Products With & in the Name Not Found in Order Management Search
Patients > [Selected patient] > Equipment > L&D Request
Inventory > Order management
- Searching for, filtering, or adding a product whose name contained an ampersand ("&") did not return results in Order Management. This affected adding a product on the Create New Order screen, editing a product on the Edit Order Product screen, and adding a product on the Edit L&D Request screen. This has been corrected, and products with an ampersand in their name can now be found and added in all three areas.
[AU] "Contract Was Not Found" Error When Generating HSP Battery & Maintenance Claims
Finance > HSP > Battery & Maintenance
- Previously, generating HSP Battery & Maintenance claims could fail with a "Contract was not found" error even when a valid HSP contract existed, preventing claims from being generated and saved. This issue has been fixed, and HSP Battery & Maintenance claims can now be generated and approved successfully.
[AU] HSP Voucher Validation Uses Current Date Instead of Claim Date
Finance > HSP > Claims
- Previously, HSP voucher validation was checking against the current date rather than the date of the claim itself, which could incorrectly block valid backdated claims and sales from being created. This particularly affected claims and sales recorded some time after the actual service date, once the claim date was already known. Validation has been corrected to use the claim date instead of the current date. Backdated claims and sales that meet the voucher requirements can now be created without being blocked by this check.
[AU] Expired HSP Vouchers Included in Exported Claims Batch File
Finance > HSP > Claims > Export claims
- The exported HSP claims batch file could include a patient's previous, expired voucher rather than their current active voucher, even though the correct voucher was displayed in the patient profile and the HSP Claim Form under Invoices. This has been corrected, and exported batch files now reflect the current active voucher.
[AU] Batch File Pulls Appointment Date Instead of Fitting Date for Replacement Claims
Finance > HSP > Claims > Export claims
- The batch file for HSP Replacement claims could show a patient's original appointment date instead of the fitting date recorded on their sale, even though the correct fitting date displayed properly on-screen and on the printed claim. This has been corrected, and exported batch files now reflect the correct fitting date.
[AU] Total Amount Missing or Disappearing When Viewing a Sale from Patient Sale Search
Finance > Search patient sale
- Opening a sale from Finance > Search Patient Sale could result in several issues with the total amount: in some cases, it did not display on the invoice/sale screen at all, in others it appeared briefly while the screen was loading and then disappeared once loading finished, and in others it simply was not visible in the Products section when viewing the sale. This has been corrected, and the total amount now displays correctly and remains visible in the Products section.
[ALL] Zero Unit Costs Prevent Sonova Integration Order Processing
Inventory > Order management > Sonova integration order type
- Previously, Hybris-integrated orders containing products with a unit cost of 0 could fail validation, preventing orders and related invoices from being processed correctly. This issue has been fixed. Products with zero unit costs are now supported, allowing orders containing complimentary items or products discounted to zero cost to be processed successfully, while negative unit costs remain unsupported.
[AU] All Sales Report Includes Historical Invoices Outside the Selected Reporting Period
Reports > Sales > All Sales
- Previously, the All Sales report could include historical invoices outside the selected reporting period when repaired hearing aids had been allocated to a patient. This issue has been fixed. The report now correctly includes only invoices and sales data that fall within the specified reporting period, ensuring accurate sales totals.
[AU] Patient and Lead Information Export Missing Full Address
Reports > Operations > Patient & Lead Information
- Previously, the Patient and Lead Information export did not display the address field for certain patients, despite a complete address being recorded on the patient's profile; only the city was displayed correctly. This issue has been resolved, and the exported report now displays the patient's address together with the city as expected.
[UK] Replacements Missing from the Replacements Overview Report
Reports > Inventory > Replacements Overview report
- An issue was resolved where equipment replacements created directly from a sale were not displayed in the Replacements Overview report. Sale-based replacements are now correctly recorded and displayed with all relevant information, ensuring complete and accurate replacement tracking.
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