Receive Claims Error

Receive Claims Error

When a downloaded file in the HSP Portal for upload in Aurora through Receive Claims, you get an error “Invalid Batch Identifier …” – this means that the CSV file that you downloaded in the HSP Portal has no leading zeros in the filename. This happens when you open the downloaded CSV file and save. We advise not to open the file instead save it straight on the HSP Receive Claims folder on your desktop or shared drive.


Correct the error by right-clicking on the downloaded file and click edit, if you see that the leading zeros on the file are missing and it has been replaced by the character",,,,,"


Add the leading zeros it should be the same as the Send Claims filename. Once you have done editing the name, save it and upload the file in Receive Claims.


    • Related Articles

    • How to Archive or Delete HSP Claims & Quote Claims

      A claim can only be archived. If it is unapproved and un-exported in DC it can be emptied then archived. If Claim Generation (B&M Updates) are set to be created as Quotes in Config>System>HSP Parameters they can be deleted. If they are unapproved & ...
    • B&M Reversals

      Reverse B&M amounts – Start-Up Balances To credit a legacy (old) B&M Amount, if it was entered as a Start-Up Balance, you can just delete it from the Start-Up Balances in Config>Accounting>AR Start-Up Balances – consult with SH if unsure. Reverse B&M ...
    • Deleting or Archiving old HSP Claims

      Archiving HSP Claims is a tool for housekeeping your data. It speeds up searches for Claims by allowing users to archive selected HSP Claims so they no longer appear in selection windows. Archiving means that these HSP Claims will no longer be ...
    • HSP Claims - Partial Approvals

      Claim changes - Partial Approvals · In a partially approved claim, an X will mark the rejected items · Clicking this will prompt you to remove it. · If Yes, the status of the claim will change from Rejected to Approved. · If No the claim status will ...
    • Access Violation; Stack Trace error

      Normally when Access Violation happens, it might be caused by many factors and usually kills the client session. For example, if another user is taking one payment from a Patient, and you are also trying to take a payment for the same patient - or ...