Session Locked? Did you use the Exit icon to close a function, or sign out correctly?

One of the most common support calls is about locked or dropped sessions. It is nearly always caused by incorrectly exiting programs. As a rule of thumb, if the Exit icon exists, use it. Please regularly remind your whole team. Closing the Auditdata browser tab without logging out doesn't release your user license.

Here is the detail:

Don’t click the X on the tab to close a Function

When in a function always use the   icon to Exit.   Don’t use any of the Firefox, Tab or Auditdata Manage “X” buttons, they don’t release a license and in the worst case scenario, you may lose data.

Signing Out

It is important to use the   button  to exit Aurora. It can be found under your profile in the top right hand side. EnsureAs long as there are no open functions you will immediately exit the software. If there are open function windows you will be prompted to close them first.

Active User Sessions

Depending upon the configuration, Users can clear their own or other user's dropped sessions by clicking on the Active User Sessions function in the User Profile icon, under Environments:

Once the locked function is highlighted, the Delete icon will become active.

The Maximum Sessions # for all users for all users is configured by Auditdata in SH Parameters so that all users are allowed 4 open functions, and also set up globally to allow them to Terminate their own Sessions.

System Administrators Configuration:

Change the setting for your User in CONFIGURE SYSTEM SETTINGS>SYSTEM>APPLICATION USER. Click on Session Restrictions. . System administrators should be set up like this with “ALL” selected.

This ensures that the grey box at the end of the User ID in Active User sessions is is searchable, as shown above.

• Related Articles

• Daily Close Processing

  Daily Close Processing is the End of Day Cash-Up If you have Xero Integration , transactions are exported to Xero via the Daily Close Processing Note: In Australia, Daily Close Processing must be run for voiding of HSP Rejected Claims. 1.1 ...

• Daily Close Overview

  Daily Close Overview · Payments & Deposits Report – Daily reconciliation tool. Balance before DC1. o Reconcile daily payment receipts and either go to bank or send to head office. o Send report to head office. · Daily Close 1 – daily or day of ...

• Support and Troubleshooting Information

  Support Overview We support your Key Users. To log a support call, email support@auditdata.com . To call support  call +61 [0]2 66 855 300. The aim is to document the issue well enough to enable us to replicate the steps taken to create the issue.  ...

• VOID an HSP Claim in Aurora / Manage

  - Note: The VOID option is only available on claims that have been exported in the daily reconciliation process(Daily Close). Void Claims The VOID option is only available on claims that have been exported in the daily reconciliation process (Daily ...

• Logging in and out of Manage

  Your system administrator will provide you with a URL in order to launch the software. The screen prompts are: LOGIN Type your login and press Enter. If you do not have your login or cannot remember it, contact your system administrator. PASSWORD ...