Primus Fitting Unit (PFU) is displayed as Not connected
The status bar in Primus when device is Not connected:
Reconnect a USB cable and power supply
Try another USB port on the computer
If a connection is via hub/switch, connect directly to the computer
Check that the unit is displayed in Windows Device Manager under Sound devices
Additionally, the USB view program can be used to check if the device is visible by Windows. Download
Compare serial number of the device with Primus serial number
Check antivirus and Firewall, if they are not blocking Primus
Primus does not support Windows RT
Hardware error displayed in Primus
1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and ...
Primus does not recognize transducer - "Sound Booth Cable Connection" message
IMPORTANT Please note that some transducers will only work with a Fitting unit that run with firmware version equal: 220.127.116.11.0247 or higher and Primus version 4.0 Check firmware procedure: 1. Please start the Audiometer software with the Fitting Unit ...
Message is displayed "Another instance of application is already running" when opening Primus
The message appears when Primus has been closed recently and the PC system didn't reflect that (due to low memory). To force quit Primus in such case, please open Task Manager and go to Details tab. Select Audiology.FittingSoftware.Standalone... and ...
No sound from Loudspeakers
1. Check the loudspeakers selection Ensure the correct loudspeakers are selected in Primus under Tools > Settings > General > Loudspeaker selection. 2. Check FF calibration Make sure the loudspeakers/ line out speakers are calibrated in Primus ...
Technical Instructions for Use & User Manual - Primus
This document aims to provide instructions on setting up Primus and installing and configuring the Primus software. It also includes essential information on safety measures, maintenance, and calibration. The Fitting Unit is a general term combining ...