Transducers/Loudspeakers cannot play with the full output

Transducers/Loudspeakers cannot play with the full output

Checklist:


  1. Ensure that the power supply for Primus is plugged in

  1. In case high frequencies cannot be played, the cause can be Transducers/Loudspeaker limitations or issue with calibration. Please contact the calibration provider



    • Related Articles

    • Primus does not recognize transducer - "Sound Booth Cable Connection" message

      IMPORTANT Please note that some transducers will only work with a Fitting unit that run with firmware version equal: 3.2.0.0.0247 or higher and Primus version 4.0 Check firmware procedure: 1. Please start the Audiometer software with the Fitting Unit ...

    • No sound from Loudspeakers

      1. Check the loudspeakers selection Ensure the correct loudspeakers are selected in Primus under Tools > Settings > General > Loudspeaker selection.    2. Check FF calibration Make sure the loudspeakers/ line out speakers are calibrated in Primus ...

    • What is the process for switching transducer cables in Primus?

      Connect the transducer with the original cable – ONLY this transducer – to the Primus unit. In Primus, choose ‘Tools’ → ‘Copy Transducer Data’, and follow the on-screen instructions: Press Next Press Next When ‘Reading plug information..…’ is ...

    • Technical Instructions for Use & User Manual - Primus

      This document aims to provide instructions on setting up Primus and installing and configuring the Primus software. It also includes essential information on safety measures, maintenance, and calibration. The Fitting Unit is a general term combining ...

    • Hardware error displayed in Primus

      1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and press Start ...