Transducers/Loudspeakers cannot play with the full output
Ensure that the power supply for Primus is plugged in
In case high frequencies cannot be played, the cause can be Transducers/Loudspeaker limitations or issue with calibration. Please contact the calibration provider
Primus does not recognize transducer - "Sound Booth Cable Connection" message
IMPORTANT Please note that some transducers will only work with a Fitting unit that run with firmware version equal: 184.108.40.206.0247 or higher and Primus version 4.0 Check firmware procedure: 1. Please start the Audiometer software with the Fitting Unit ...
No sound from Loudspeakers
1. Check the loudspeakers selection Ensure the correct loudspeakers are selected in Primus under Tools > Settings > General > Loudspeaker selection. 2. Check FF calibration Make sure the loudspeakers/ line out speakers are calibrated in Primus ...
What is the process for switching transducer cables in Primus?
Connect the transducer with the original cable – ONLY this transducer – to the Primus unit. In Primus, choose ‘Tools’ → ‘Copy Transducer Data’, and follow the on-screen instructions: Press Next Press Next When ‘Reading plug information..…’ is ...
Hardware error displayed in Primus
1. Run hardware diagnostic test Enable Hardware Diagnostic Test in Tools > Settings > General > Common Start the test under Tools > Hardware Diagnostic Test Select the device (Measurement or Hearing Instrument), all needed parameters, and ...
Can I add a Stenger Test in Primus?
In Primus there is no dedicated Stenger test, however you may create it in the settings. Expected functionality: to play Pure Tone in both ears but with different loudness. Open Primus and go to Tools -> Test Definitions Open a Pure ...