Troubleshooting
Second channel can be heard when stimulus Speech (echo issue)
Problem Description When using Speech stimuli in Measure software, users may encounter several audio playback issues: Unexpected continuous playback: Starting the Speech CD (headphones or free field) in stepped mode may cause the entire word list to ...
5 dB to 2 or 1 dB steps Greyed out
1. Problem Description The dropdown menu used to change step sizes from 5 dB to 2 dB or 1 dB is greyed out and cannot be adjusted. This typically occurs when a test type is configured with the wrong setting in Measure. the Interrupter on test ...
Pairing the Wireless REM Probe with the Measure Audiometer
Reference to Video - How to Connect the Wireless REM Probe to the Measure Audiometer Brief overview: The power switch is located on the left side (L) of the REM Probe. The pairing button is located on the right side (R) of the REM Probe. Position of ...
Measure Software Installation - Language Selection Issue
Description: The installation of the Measure software on the laptop fails to proceed after setting the default language to English (United States). There is no response, and the installation process does not continue. A similar issue occurs when ...
How to verify transducers are correctly recognized by the Fitting Unit
When setting up a new transducer, ensure it is recognized by the Fitting Unit. To do so, follow the instructions: Connect the Fitting Unit to the PC using the USB cable. Start Measure/Primus/Unity software. Wait until the Fitting Unit is initialized ...
How to Uninstall and Install Software
This video provides a step-by-step guide on how to remove an older version of the software from your computer manually. It also demonstrates how to install the most recent version. For access to the latest software version, including its release ...