FAQ
Aurora - Replacement Discount
New functionality has been added to the PRODUCT CATEGORIES set up that allows clinics to configure "Replacement Discounts". This auto assigns a replacement discount when a sales document is flagged as a "Replacement." Create a discount product in the ...
How to process the refund on a VOID claim
The VOID option is only available on claims that have been exported in the daily reconciliation process (Daily Close) · It creates a mirror image claim to undo the original, then · Creates a new 3rd claim which can be edited as ...
Aurora - How to Return Invoice (private)
Returns can be done from the Return Invoice function on the menu Sales, Repairs & Orders. Select Invoice Type “Sales Invoice” to completely return all items on the private invoice. Click the CONTINUE icon to accept and return this invoice. Next, ...
Email Template and Company Email Configuration Instructions - MANAGE
With the assistance of your IT person to provide email account details, it is possible to configure emailing from Manage to enable the following: Email documents to Patients (but not to Funders) Email reports from the Report Scheduler to staff ...
Location - Add New
Adding a New Location – Instructions For example: “Hobart” is the name of the new Location Add Hobart in as a location in Config>System>Location. Consult the Help manual or compare the information in existing locations. Don’t forget to upload your ...
Patient pays Quote deposit in a different Location to the Quote Location
If a Patient pays a Deposit on a Quote in a different Location to the Quote location, they can’t enter it on the Quote itself because it will display in the wrong location during the daily close. Nor can they enter that deposit in Receive Payments – ...
HSP Claims - Partial Approvals
Claim changes - Partial Approvals · In a partially approved claim, an X will mark the rejected items · Clicking this will prompt you to remove it. · If Yes, the status of the claim will change from Rejected to Approved. · If No the claim status will ...
Change HA Device Status if sold in Aurora - Patient Info>History
To change the Status on a device sold on an invoice in Aurora, go to Patient Information to History and Double click on the Hearing Aid. You should be able to see the status:
Fast-Track Invoices
Fast-Track Invoices are designed for a sale that requires less information than the traditional device sale. Designed to be a simple sale, Fast-Track Invoices cannot have funding sources or products that require a serial number. Fast-Track Invoices ...
Logging a Ticket - Severity and how to contact Auditdata support teams (Internal)
Auditdata has a policy that that only a key contact may log a support ticket; that internally you have your own go-to support team. Part of the reason is that you need to know what types of calls are being logged, and whether a user needs training ...
Bookmark URL's
To add the Aurora link to the Favourites Bar, copy and paste the URL link provided by Aurora into the webpage address field (ie overtype the existing “http://www” address, not into the “search” area) and press enter. - In Firefox, click on ...
NOAH specialist referencing in Aurora
For each Specialist with their own log in to Noah, you need a cross-reference in Aurora. Go to Config>System>NOAH Specialist X-Reference and add their details eg if the specialist in NOAH is MV, add MV to this table and select the corresponding SH ...
Report Scheduler - Scheduled report appears to have run but the file was not available for download - were there any details to export?
You have a scheduled job set up to run Export Patients and Export Invoices – which, for example, may run every Monday at 7am. This week, the job appeared to have run but the file was not available for download for Export Invoices, per the ...
Report Scheduler report overlaps, system services interrupting reports, mail server issues
Q: Reports (eg Product Sales Report YTD & Product Sales Report – Specialist) are showing as processing. Are these stuck? If so how can they be stopped? A: If the status is “Processing” then it means this report has been flagged as being started and ...
Adjust Invoice details - exported invoices eg SIDE
If an invoice has been exported in the daily close changes cannot be made directly on the invoice, it can only be opened in a "View" screen. There are certain changes that can however be made to non-financial data. For example, the LEFT/RIGHT SIDE ...
Failed to Acquire License warning message - Why?
This occurs for a number of reasons, including: - User clicks twice on a function, then clicks on another one before the first one has begun to be actioned - User does not "sign out", they just close the browser - User uses the X on a tab to close a ...
DC error - Operation Ignored, Division by Zero - no tax% configured
The % for a tax has not been set up. Go to Config>Accounting>Taxes and set the tax correctly.
Fast-Track invoices opens as .SH2 extension - POS Print active, hosted clients can't use
When printing a Fast Track Invoice, if it opens as an .SH2 document which can't be viewed in Adobe, it is because Enable POS Receipt Printing has been activated. Turn it off and the problem will go away. Hosted Users cannot use POS Printers.
Configure Patient Appointment Reminders - SMS/Email Notifications
Setting up Notifications: Go to Configure System Settings > Patient > Patient Notifications Select the Messages tab Press Add Name the message (e.g. Appointment Reminder) Select the Short Message Service (SMS) option in the Type column Press … in the ...
ACC Provider numbers (NZ only)
Go to CONFIGURE SYSTEM SETTINGS > SYSTEM > LOCATION INFORMATION and select a location from the drop-down list At the bottom of the screen go to PROVIDER NUMBERS. Within that window, you will find the ACC CONTACT NUMBER and the VENDOR NUMBER. Within ...
HSP - 3FAHL Overview
3FAHLS readings will auto-fill in an HSP claim or quote claim if the audiogram has been entered into Aurora or if you have previously created an HSP Claim with certain HSP items and had 3FAHL values included eg a 600 or 800. If the 3FAHL information ...
Exceeding User Licenses and Performance issue
When the system hits the license limit you will notice that requests begin to queue up and performance will fall through the floor until users start to log off. We obviously cannot control how many users are logging into your system, and this does ...
Closing a Repair & Date Range Control; Credit box
If the repair is not finished/closed, there will be no balance owing to the patient's account. Even a $0 repair should be closed by clicking Generate Invoice in the last screen of a repair. If it is in a closed period the date range can be ...
C1, C2 BTE Dispensing Fee, NS (Non Standard) category, Changing Categories on claims, change top up or B&M cost
Some companies embed the dispensing fee in the cost of devices. This is done in the Config>Inventory Menu>OHS Categories menu item. On the claim itself, Users can also change the category next on the Hearing Aid information line, for example, if it ...
Inactive HA display in Summary, how to fix
When a serial number is changed on a Repair, and the old s/n marked as inactive, the Summary Patient screen does not take into account the "Inactive" status. Note: When a serial number is exchanged in a repair, we add the trx to "Competitive HA's". ...
Patient Inquiry - for Hearing Aid sales report incl. Competitive HAs
T obtain a list of all hearing aid sales, Go to: Reports & Inquiries>CRM & Marketing>Patient Inquiry In the filters options click on Sales History Selection, then check the boxes Use Sales History, Select HA Only and Detailed Hearing Aid Export. A ...
Remove an Application User and/or Specialist who is no longer employed
To remove an Application User and/or Specialist who has left your employ Go to Config>System>Application User, select their user record, and mark it as inactive If they are also a Specialist” Go to Config>Scheduler>Specialist, move the cursor to ...
B&M Reversals
Reverse B&M amounts – Start-Up Balances To credit a legacy (old) B&M Amount, if it was entered as a Start-Up Balance, you can just delete it from the Start-Up Balances in Config>Accounting>AR Start-Up Balances – consult with SH if unsure. Reverse B&M ...
How to Archive or Delete HSP Claims & Quote Claims
A claim can only be archived. If it is unapproved and un-exported in DC it can be emptied then archived. If Claim Generation (B&M Updates) are set to be created as Quotes in Config>System>HSP Parameters they can be deleted. If they are unapproved & ...
User Defined Codes in Patient Information
On Patient Information>Additional Information, there are a number of available User Defined Fields available for filtering customers. You can name them in one place, and input "answers" to suit in another in Configure>System>Settings. These are ...
DC 3 Error: "Invoice will be ignored since associated postings are out of balance"
If this message appears during DC3: it usually means that an invoice is out of balance for some reason - perhaps rounding. The Invoice # can be seen by clicking on the Details Go to Sales, Repairs & Orders>Invoices & Quotes and open the invoice. ...
Label Printing - Dymo Label Writer - Code: 87261440 Manufacturer Code: LW450
HOW TO SET UP THE DYMO LABEL PRINTER (see the online Aurora Help Manual) Dymo Label Writer - Code: 87261440 Manufacturer Code: LW450 To set up the DYMO LABEL PRINTER, install the Dymo printer driver on each machine that will be using ...