Troubleshooting
Receive Claims Error
When a downloaded file in the HSP Portal for upload in Aurora through Receive Claims, you get an error “Invalid Batch Identifier …” – this means that the CSV file that you downloaded in the HSP Portal has no leading zeros in the filename. This ...
Notifications not working - troubleshooting
Check the Notifications Settings in the Patient Info under Marketing – is it set to System Default or is set to SMS? If it is set to SMS, was the appointment created before Notifications were in use? Is the Mobile number accurate and in the ...
Notifications: Appointments not being Confirmed and other Troubleshooting
If appointments are being confirmed it means that you subscribe to Kapow's Virtual Mobile Number and can therefore send and receive text messages - this is what allows the appointment status updates. If they fail there are some steps you can take to ...
Notifications - SMS messages are being truncated to 160 characters. Reason: Long SMS setting not being configured on the Kapow account
To resolve this, do the following: Log into your account at kapow.co.uk (Username and password required) Click on SMS Centre Click on Sending Options Set "Enable Long SMS?" to Yes Set "How many parts?" to 9 (Kapow’s max) This will allow a message ...
Payment Location on HSP Claim
Payments on an HSP Claim are associated to the location on the claim at the time the payment was taken. For example, if a claim location is 1 when the payment was taken, it will remain so even if the location is changed to 2. If the payment has been ...
Reverse B&M amounts, Void an Unsent claim if Daily Close is complete
Reverse B&M amounts – Start Up Balances To credit a legacy (old) B&M Amount, if it was entered as a Start Up Balance, you can just delete it from the Start Up Balances in Config>Accounting>AR Start Up Balances – consult with AUR if in doubt. Reverse ...
View Active User Sessions - User control of locked Sessions; Inactivity Timeout 90 mins - 2 hours
There is an inactivity time out in Aurora, usually 90 minutes or 2 hours. If a user session is locked it may be because it timed out. It can be reset. Here is an overview of how. A user can have up to 4 functions open on 4 different tabs in any one ...
Access Violation; Stack Trace error
Normally when Access Violation happens, it might be caused by many factors and usually kills the client session. For example, if another user is taking one payment from a Patient, and you are also trying to take a payment for the same patient - or ...
Noah SOAPClientException errors
If you are getting errors such as this: SOAPClientException It may be that either your Noah PC server is being turned off or the internet or network connection is going down on occasion. Try to log onto the Noah server to see if it comes back with a ...
Printing errors - Logo or turn on Crystal debug mode
If Forms won't print it could be a couple of things - first, the logo size. Remove the logo and print - does it work? If so, it is the size of the logo. If there is still a problem, turn on debug mode in Config>SH Parameters>Crystal, print from all ...