FAQ
How to adjust week shift in Strato Calendar?
Problem: Strato Calendar is shifted and the week number is shown incorrectly (1 week late). Solution: To fix this, go to Tools -> Configuration -> Scheduler Settings and make sure that Start on Jan 1 is selected in First week of the year dropdown: ...
How to import Clients to Strato?
To import clients and their HI data to Strato, please do the following steps: Please contact Auditdata support to get the example of XML file for importing clients. Fill in the required data according to these rules: Patient Data tab ...
What are the options for appointment reminders?
Any appointment type has these options for notifications: First SMS Reminder – SMS is being sent in 24 hours before appointment, if appointment is setup for 1 day in advance. If less than 24 hours left, instant SMS, if less than 4 hours – no SMS. ...
How to use KPI reports in Strato?
KPI reports in Strato are created to help customers operate and work with the data in a better way. Currently there are 5 available KPI reports. They are for free and visible for all the Auditdata clients: Appointments during the last 12 months; ...
How to import Stock Items to Strato?
To import Stock Items to Strato, please do the following steps: 1. Please contact Auditdata support team to get the example of Excel file for importing Stock Items. 2. Fill in the required data about your stock items (article numbers, quantity, ...
How to import Articles to Strato?
To import Articles to Strato, please do the following Steps: 1. Please contact Auditdata support team to get the example of Excel file for importing Articles. 2. Fill in the required data according to your Strato setup. You can use ...
How to limit explore results in Strato?
This feature has been developed for security reasons. So, the Strato users cannot see a big list of patients or screen it in any possible way. To enable search limit, please go to Tools - Configuration - Roles and create a new user role or edit the ...
How to use Barcode scanner in Strato?
We have verified the functionality by using the CipherLab 1500 Barcode Scanner in its default configuration. 1. Connect the scanner to the PC. 2. Activate scanning in this section: 3. Select the scanner here: This is the link to the driver; it may be ...
How to display an article in Last delivered HI section on Client page?
Please make sure that an Article of the hearing instrument has Track in History checkmark. If selected, this item type should be visible under Last delivered HI once status of sale is changed to Delivered.
How do I check the license status?
Please go to Help -> About -> Noah License. A small window will be opened with the Noah version and license type. Noah Engine 4 – Noah means full license is activated.
How to add a custom field to customer info?
In case there is a need to add extra fields to the customer’s page, it can be done via Clients settings: Custom filed can be of the Text, Single selection, Multiple selection or Date data type.
Is it possible to use Strato and Noah System simultaneously?
It is not possible to use Strato registered in Noah and Noah standalone as they do not share the same database. It is not recommended to unregister Strato from Noah as it may lead to data loss.
How to make user visible in Scheduler?
To have a user available in the Scheduler, it should be assigned to the needed office. Tools -> Configuration -> Users -> Assigned Offices Also, it is recommended that user’s working hours match the office working hours so all appointments are ...
How to add Patient Alerts?
Please follow these steps to add Patient Alert: Search for a required patient. Right click on its name and select Edit Client. Under the Occupation field click Patient Alerts. Multiple alerts can be added there. Available options: On Appointment – it ...
How to generate a list of customers with/without signed Consent Forms?
In Client EXPLORE locate the section Client Consent. It is possible to specify either clients with or without their consent on a specific question. It is mostly used in clinics to find out what customers can be contacted for marketing reasons.
How to work with Consent forms digitally in Strato?
Please follow these steps to create Consent Forms: Go to Tools -> Configuration -> Consent Question. Create Consent Question. Go to the next tab to create Consent Form and add the needed Consent Questions. On Client Info page the newly created form ...
How to export patients’ data from Strato?
The easiest way to export customers’ data from Strato is via the Explorer functionality. For example, it is possible to search for clients in Client EXPLORE using specific criteria. Then select the needed ones and click the Export button. Available ...
What is the difference between Templates and Document Types in Strato?
There are 2 types of templates in Strato: Document Types and Templates under Client section. They use different data placeholders. On the tab Client Documents, a new document can be added with a specific Document Type. The data in the specified ...