Message "Cashbox needs to be open" is displayed during a sale
In case during a sale you've got a message "Cashbox needs to be open" when the payment method is cash, the problem might be in the office you are working with. Cashbox needs to be open for the specific office. Please select the office in the top ...
Strato application is not fully visible on the screen
The problem is related to PC screen settings. Please see below how an example of how Strato window is cut-off. Strato requires screen scale and layout to be set at 100% To do so, please, go to Windows Settings - System - Display - Change the size of ...
When saving a patient with date of birth year 19XX, the date changes to 20XX
Case description: You create a patient and set his birth year starting with 19XX. After you've saved the client, its birth year has changed from 19XX to 20XX. To resolve the problem, please close Strato, change the date formats on Windows settings ...
Noah modules are installed but missing in Strato
In case any Noah modules (like Primus, Otosuite, Phonak) are not visible in Strato and can't be opened to perform measurements with a patient, it means that the modules software has been installed prior to Noah. To register all modules in Noah, you ...