How to Update Hearing Aid Serial Number After Repair in Manage

How to Update Hearing Aid Serial Number After Repair in Manage

Overview

Update the hearing aid serial number in Manage when a repaired device is returned with a new serial number.

Preconditions

  • Repair Order has already been created
  • Patient record exists in Manage
  • User has access to the Equipment module

Procedure

1. Open Repair Order

  • Open the patient profile in Manage
  • Go to the Equipment section
  • Locate the existing repair entry
  • Select the repair entry
  • Click the three-dot menu (⋯)
  • Select Go to Repair Order

Validation:

  • Repair Order screen opens successfully
  • Correct repair record is displayed

2. Update Serial Number

  • Complete required fields in the Repair Order
  • Enter the new serial number in Enter new S/N

Validation:

  • Serial number entered correctly
  • No missing or incorrect characters

3. Save Changes

  • Click Save

Validation:

  • Updated serial number is visible in Repair Order and Equipment view

Result

The hearing aid record is updated with the new serial number in Manage.

Required Information (if escalation is needed)

  • Patient ID or name
  • Original serial number
  • New serial number
  • Hearing aid make and model
  • Repair Order number
  • Screenshots of any error messages

Notes

  • Always verify the correct repair record before updating
  • Ensure data accuracy before saving changes
  • Escalate to support@auditdata.com if the update fails

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