Service and Repair
Hardware Warranty Handling(Auditdata Direct Customer)
Customer initiate request The customer contacts Auditdata Support about a hardware issue that may be a product defect. The customer can submit the request to Auditdata Support by creating a ticket via the following link: Submit a Support Ticket or ...
Hardware Warranty Handling (Partner)
End users initiate request The end user contacts the Partner regarding a hardware issue that may indicate a product defect requiring repair or a warranty claim Minimum required information includes: Description of the issue Steps how to reproduce the ...
Hardware Service FAQ
How does Auditdata handle hardware returns for service? Auditdata follows the SWAP shipment terms for hardware returns. Please refer to these terms for details on the process. How do I report a hardware issue to Auditdata? All hardware issues must be ...