Auditdata SWAP service

Auditdata SWAP service

Instructions for the proper transducer exchange in place

Introduction

This document explains how to ensure that the new transducer was recognized by Measure fitting unit.

Instructions  

  1. Connect the Fitting Unit to the PC using the USB cable
  2. Start Measure.
  3. Wait until the Fitting Unit is initialized and connected. The current connection status is displayed on the right side of the status bar at the bottom of the screen.
  4. Disconnect the old transducer.
  5. Connect the new transducer to the Fitting Unit.
  6. In Measure, go to Help > License Information > Connected Devices.

  7. Review the name and serial number of the new transducer.
    If the data corresponds to the new transducer, you can start using the system normally.
    If the data corresponds to the old transducer, proceed with the next steps.
  8. In Measure, go to Tools > Refresh Transducer Data.

  9. Select the needed transducer and click Refresh Transducer Data.
  10. Wait until this process is finished and close this window.
  11. You can close the window and start using the system normally.

    • Related Articles

    • Information About SWAP Service

      What is the SWAP Service? The SWAP Service ensures your transducers remain accurate and calibrated without downtime. If your transducer is out of calibration, you can easily replace it with a newly calibrated one. How It Works Request a Replacement – ...

    • Service Level Agreement Summary

      The Client owns the transducer and is responsible for initiating the replacement process. The calibration period starts when the client activates the transducer in Auditdata's software. The client must provide accurate shipping details. Auditdata ...

    • How to verify transducers are correctly recognized by the Fitting Unit

      When setting up a new transducer, ensure it is recognized by the Fitting Unit. To do so, follow the instructions: Connect the Fitting Unit to the PC using the USB cable. Start Measure/Primus/Unity software. Wait until the Fitting Unit is initialized ...

    • Stenger Test in Auditdata Measure

      The Stenger test is a quick and easy way to verify the presence of asymmetrical hearing loss. More specifically, it can be used to determine if a unilateral profound loss is accurate. Learn how it works in Measure Software: Learn more about the ...

    • Weber Test in Auditdata Measure

      Audiologists can use the Measure Software to perform the Weber method test on their patient to help differentiate between conductive hearing loss, sensorineural hearing loss, and normal hearing. Learn how in the video below: Learn more about the ...