Second channel can be heard when stimulus Speech (echo issue)

Second channel can be heard when stimulus Speech (echo issue)

Problem Description

When using Speech stimuli in Measure software, users may encounter several audio playback issues:

  • Unexpected continuous playback: Starting the Speech CD (headphones or free field) in stepped mode may cause the entire word list to play continuously after the first word stops.

  • Double words or echo effects: Users might hear double words or echo effects during speech playback.

  • Sound bleeding between audio channels: Noise can be heard in the same ear even if the opposite channel is selected.

  • Unintended noise: Unintended noise may be present in the same ear regardless of the selected audio channel.

These issues typically arise from computer audio settings or third-party audio software interfering with proper sound reproduction.

Steps to Resolve

Check Waves MaxxAudio Utility Have you disabled all audio enhancement effects in Waves MaxxAudio utility?

Yes: Proceed to the next step.

No: Follow these actions:

  • Open Waves MaxxAudio utility.

  • Disable all audio enhancement effects.

  • Restart the computer to apply changes. Check if the issue is resolved.

Adjust Windows Audio Enhancements Have you disabled all effects for audio output devices in Windows Sound settings?

Yes: Proceed to the next step.

No: Follow these actions:

  • Open Windows Sound settings.

  • Locate audio output devices (internal speakers, Measure, headphones).

  • Select each device and ensure "Disable all effects" is checked.

  • Note: Exact steps may vary slightly between Windows 10 and Windows 11. Check if the issue is resolved.

Verify Mono Audio Settings Is "Mono Audio" disabled in Windows Sound settings?

Yes: Proceed to the next step.

No: Follow these actions:

  • Open Windows Sound settings.

  • Locate sound configuration options.

  • Confirm "Mono Audio" is disabled.

  • This prevents channel mixing and ensures proper stereo sound separation. Check if the issue is resolved.

Restart Measure Software Have you restarted Measure software?

Yes: Verify Speech stimulus playback functionality.

No: Follow these actions:

  • Close Measure completely.

  • Relaunch the software. Check if the issue is resolved.

Final Resolution Step

If none of the above steps resolved the issue, contact support for further troubleshooting.

Contact support instructions: Email support@auditdata.com

Required Info for Escalation:

  • Provide computer operating system version.

  • Measure software version.

  • Detailed description of audio issue.

  • Screenshots of audio settings.

  • List of installed audio utilities.

Expected Outcome

Clear, distinct audio playback without echo, proper channel separation, no unintended sound mixing, and accurate Speech stimulus reproduction in stepped mode.

Additional Notes

  • Third-party audio software can significantly impact sound reproduction.

  • Regular audio driver and software updates may prevent compatibility issues.

  • Consult computer manufacturer support for specific audio utility configurations.