Shipping Terms Summary

Shipping Terms Summary

Auditdata ships worldwide via UPS, with products manufactured in Poland. For European customers, shipping options include: 

EXW (Ex Works): Customer arranges pickup and covers all costs beyond the factory. 
FCA (Free Carrier): Auditdata books collection using the customer’s freight forwarder account; the customer covers costs. 

Delivery Times:  EU: Estimated 2–4 business days.  No P.O. box deliveries.  Tracking provided upon shipment. 


Returns & Exchanges (SWAP, Repair, Warranty):  Contact Auditdata Service Team for a return ticket.  Warranty returns may qualify for a prepaid label.  Returns must be shipped DDP (Delivered Duty Paid). 


You can find a copy of the Shipping Terms here. 

    • Related Articles

    • Service Level Agreement Summary

      The Client owns the transducer and is responsible for initiating the replacement process. The calibration period starts when the client activates the transducer in Auditdata's software. The client must provide accurate shipping details. Auditdata ...
    • Technical Instructions for Use - Audiometer and Fitting Unit

      This document aims to provide instructions on setting up Fitting and HIT Units and installing and configuring the Measure software. It also includes essential information on safety measures, maintenance, and calibration. The Fitting Unit is a general ...
    • Information About SWAP Service

      What is the SWAP Service? The SWAP Service ensures your transducers remain accurate and calibrated without downtime. If your transducer is out of calibration, you can easily replace it with a newly calibrated one. How It Works Request a Replacement – ...
    • FAQ - Frequently Asked Questions

      What should I do if my transducer model isn’t listed in the SWAP form? If your transducer model is not listed in the SWAP request form, contact Auditdata Support at support@auditdata.com for assistance. We will help determine if your model is ...