1. Why isn’t the Measure
detected, how to fix?
Answer: Check cables (no hubs), try
another USB port, check that Measure is not disabled and is selected as
main sound device in Windows sound settings, perform a Hardware reset
(pin-hole reset hold while connecting USB until LED blinks every second)
and reopen Measure.
2. There’s no sound output in a module, what should I check?
Answer: Set Measure as the default
Windows sound device, disable sound enhancements in Control Panel, check
that correct Loudspeaker is selected in Measure software, confirm the
selected measurement module is licensed.
3. A transducer isn’t detected or shows the wrong device, how do I
fix it?
Answer: Verify transducer port
alignment, try to connect transducer directly without
sound-booth/extension cables, confirm transducer detection in software,
reconnect all transducers and cross-test with known working components.
4. High-frequency output (e.g., up to 16 kHz) isn’t working, what do
I do?
Answer: Use the HF-capable transducer
on AC3 port, enable Extended Range, then Refresh Transducer Data;
if needed, recalibrate free-field speakers.
5. How do I calibrate free-field loudspeakers?
Answer: Go to Tools → Sound Field
Calibration, enter the password ‘primusFFcal’ when prompted, and follow
the on-screen steps (place mic/SPL meter at the client’s ear position;
re-calibrate if speaker or client position changes).
6. Can I use my own Speech CD/audio files?
Answer: Yes, use WAV/OGG/WMA (MP3 not
supported). Add them under Settings → CD and Media Files Folders. Custom
lists show tracks (word labels require a supported scheme).
7. How do I update firmware?
Answer: Measure usually auto-detects FW
updates, you can also trigger it via Tools → Update Firmware. Keep the
power supply connected and do not disconnect during update.
8. How do I import a license / what if a license expires?
Answer: Open Help → License Information
→ Import, Select the *.license file (expired module features become
unavailable until renewed).
9. How do I create custom Test Definitions?
Answer: Go to Tools → Test Definitions → Add/Edit/Remove. Configure signal, level, transducer, masking per test.
10.How do I customize Types of Visits or hide modules I don’t use?
Answer: Go to Tools → Settings →
General → Workflow to Add/delete/edit visits -> Uncheck modules under
Enable modules.
11.Where can I see connected/wireless devices and battery status?
Answer: Go to Tools → Device Management
shows connected devices, Wireless Devices tab shows status and battery.
12.Can I create personal Setting Profiles for different users?
Answer: Yes, create and select Setting
Profiles so each user has their own preferences (NOAH profile selection
overrides Measure profile).
Answer: Open Client Information from
the menu. Under NOAH, only the lower
(local) section is editable in Measure.
14.Transducers/loudspeakers can’t reach full output
Answer: Confirm power supply is
connected and not on USB mode. Verify high-frequency playback
capability. Address calibration issues via your provider.
Answer: Yes, keep your own backup. Auditdata
doesn’t keep copies of third-party files.