Troubleshooting
Date Range Control - 'This date is outside of the allowable range'
When creating, accessing or editing a document and you get a message below Check the following in Config > System > Date Range Control and update the date. The DATE RANGE CONTROL is the hard stop on accounting-related postings outside of the ...
HSP Payment different to Claim Amounts - Rejection Message - Total Amount Mismatch
HSP Payment different from Claim Amounts Rejection Message - Total Amount Mismatch HSP no longer verify the amount on the claim, they pay what they know it should be. This can result in payment and claim mismatches. In this case, while the claim is ...
Data Caching - how to clear Cache
Occasionally a browser update or an issue with the cache may cause interactive icons to become "flat" boxes, with no interaction available. In this instance, you can still use the F4 function key on a standard keyboard, or in some cases double-click ...
Aurora / Manage - Return Invoice (Private)
Reference: Return Invoice (auditdata.app) Navigate to Sales > Return Invoice Select Invoice Type “Sales Invoice” to completely return all items on the private invoice. Click CONTINUE to accept and return this invoice. Next, confirm the reversal. ...
Email Configuration -SMTP Authentication Error
MANAGE Company Email Configuration It is possible to configure emailing from Manage to enable the following: 1. The emailing of certain documents to Patients 2. Enable customized integration points between another database and MANAGE 3. Email reports ...