Troubleshooting
Unable to Save Warranty Expiration Date on Migrated Device – "Trouble with Undefined Key"
⚠️ Issue When attempting to enter or update the Warranty Expiration Date on a migrated device within a client's equipment record, the following error appears: "Trouble with undefined key" As a result, the warranty date is not saved. ? Cause This ...
Manage - Additional Attributes Not Saving on Products (except Hearing Aids)
Issue Additional attributes are not being saved when added to products, except for Hearing Aids. This prevents correct SKU configuration from being completed. Cause The issue is caused by a missing step during attribute setup. When adding an ...
Manage - Patient Sale (+Sale) Shows Old Product Prices After a Product Import
⚠️ Issue After updating product prices through a Product Catalog import, the new prices are reflected correctly in Fast Track Sale, but Patient Sale (+Sale) continues to show the previous prices. ? Cause Fast Track Sale and Patient Sale use ...
Manage - Auto-Translated User or Location Names
Brief Description Some users may experience Select Usernames or Clinic/Location names being automatically translated or altered within the Appointments and Scheduler views. This may result in staff or clinic names displaying as translated words ...
Manage - Invoice Template - Payer 1 Not Printing
This article provides troubleshooting steps when invoices generated from printing templates do not include Payer 1 information, even though both Payer 1 and Payer 2 appear correctly in the template configuration. Symptoms Invoice output generated via ...
Manage - HSP Claim Imported File Rejected as Blank
Issue description A claims file uploaded to HSP (Hearing Services Program) is rejected with a message stating that there are no claims in the file (the file is treated as blank), even though you expected it to contain claims. Symptoms You may see one ...
Manage - Battery Invoice wasn't generated for a patient [UK - NHS]
Battery provision invoices are generated only for eligible patients who meet certain requirements. Please review the following conditions to identify the reason for a battery invoice not being generated. Step 1: Patient has NHS number. Yes → Proceed ...
Manage - Can't upload / view the uploaded document
Step 1: Check if the document is in supported formats: doc, docx, pdf, xls, xlsx, jpg, jpeg, png, txt, stl Yes → Proceed to Step 2. No → Ensure the document is in one of the supported formats. Convert the document to a supported format if necessary ...
Error Message: "The S/N, Color, Side and BatteryType, Quantity, Price and Discounts cannot be changed for sale with Trials or Purchase Orders."
1. Problem Description Users may encounter an error when trying to add serial numbers from a previous patient sale. This issue typically occurs when the original patient sale is a duplicate transaction and the serial numbers were already removed from ...
Bridge2 installation
Please perform the steps below before starting the installation process of Bridge2: - Have up-to-date Windows 10/11, Noah version 4.13 or higher, and a valid Noah Engine license installed on this PC - Close all Noah windows, Measurement modules and ...
Bridge - "Error: Cannot validate NOAH User"
Issue: Error message: "Cannot validate Noah User" Root Cause: The Noah clientsettings.xml configuration file is not valid. The server name in this file is not set to “localhost”. As a result, Noah will attempt to connect to a Noah network server if ...