Troubleshooting
Uninstalling the Generic Bluetooth Adapter (Win 8)
1. To uninstall the generic Bluetooth driver: a. Click on the Windows’ Start Menu button on the Windows’ task bar: b. Select the Control Panel. c. Click on the Device Manager: d. Click on ...
OTOPod Service is not running
If you get this message, the OTOPod Service failed to start with Windows. To re-start the service, perform the following: 1. Open the Task Manager: a. Press the CTRL, SHIFT, and ESC keys to open the Task Manager. b. Click on the ...
No Bluetooth Radio was found
If you get this message, Symphony cannot detect the Bluetooth radio on your computer. 1. Open the Task Manager: a. Press the CTRL, SHIFT, and ESC keys to open the Task Manager. b. Click on the Services tab. c. Right-click ...
Patient Communications Not Working
1. Patient communications is not supported for USB connections and for Amplitude T-series audiometers. 2. If you are using internal Bluetooth, then the type of internal Bluetooth may not be compatible with Symphony. Refer to the Quick Start Guide for ...
Lost connection
The audiometer can lose its connection from Symphony when the Bluetooth signal is either lost or weak. Bluetooth communications are limited to a distance of 30 ft. (~ 10 meters), so the audiometer must be within this range in order to connect to ...
Failed USB Connection
Press the power button on the audiometer again, wait for the slow blinking LED light, and then click on the Connect button a second time. If the connection fails a second time, check the following: 1. Open the Device Manager by clicking on the Device ...
Failed Bluetooth Connection
In some cases, the audiometer may fail to connect due to Bluetooth and/or device readiness. In this case, press the power button on the audiometer again, wait for the slow blinking LED light, and then click on the Connect button a second time. If the ...
Error P0077 when starting Symphony 1.3
1. Uninstall Symphony software from Control Panel of Windows. 2. Open this folder: C:\Users\Public\Documents\Otovation Once inside this folder, find and delete the Symphony folder 3. Reboot PC. 4. Make a right click on the Symphony installation file ...
Unable to load DLL 'SqlServerSpatial110.dll': The specified module could not be found
After Symphony 3 installation and it can't be opened. The error "Unable to load DLL The specified module could not be found" appears on start and also is visible in Symphony.log Solution: 1. Visit official Microsoft website to access Microsoft® SQL ...